Problem:
A global retail brand required access to skilled engineers across Europe to support their extensive POS rollout. The challenge was to find and deploy the right expertise across multiple locations to ensure the project met critical deadlines within a central, easy to use platform.
Solution:
Supportwave efficiently deployed onsite engineers throughout Europe, ensuring a seamless rollout and meeting all critical deadlines. This strategic deployment allowed the client to overcome the shortage of skilled engineers and achieve a smooth implementation of their POS systems.
The client was also able to communicate effectively through the SupportGo platform which enabled tracking of engineers physically to site, voice communications within the app, and wrap up forms including images and serial numbers.
Client Quote:
“I just wanted to convey how impressed we are with the quality of our head engineer. So much so, that we want him to be the engineer to oversee all the remaining installs throughout Europe. His can-do attitude allowed us to resolve ongoing issues with FP81 printers across all stores, ultimately saving us a great deal of time and money.”
This case study demonstrates how Supportwave's targeted approach to deploying quality, reliable skilled onsite engineers can overcome logistical challenges, ensuring project success and operational efficiency in critical retail operations. The customer has also enabled SLA response for maintenance at the stores.
