Successful On-site POS Rollout

Problem:

A global retail brand required access to skilled engineers across Europe to support their extensive POS rollout. The challenge was to find and deploy the right expertise across multiple locations to ensure the project met critical deadlines within a central, easy-to-use platform.

Solution:

Supportwave efficiently deployed onsite engineers throughout Europe, ensuring a seamless rollout and meeting all critical deadlines. This strategic deployment allowed the client to overcome the shortage of skilled engineers and achieve a smooth implementation of their POS systems.

The client was also able to communicate effectively through the SupportGo platform which enabled tracking of engineers physically to site, voice communications within the app, and wrap up forms including images and serial numbers.