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Desktop Technicians Server Engineers Security Specialists Network Engineers Developers System Administrators Cloud Engineers Smart Hands

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We deliver tailored IT solutions, including local and global technical skills, remote and on-site. Beat the tech talent shortage and access on-demand IT professionals within a few minutes or outsourced engineers and help desk services provided within days.

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"Support wave has been precisely what we needed - a true extension of our IT department. Their trustworthy, highly skilled, and experienced team members committed from the first day to assisting our internal staff with creating an internal Help Desk Support Center dedicated to our family of companies. Supportwave has allowed us to control the cost of IT by only providing the type of expertise we need when we need it. They have become valued team members, increasing internal capabilities while decreasing costs. We could not be more pleased with our decision to partner with Supportwave."

Rex C. Poe III

Director of IT - TDX Holdings

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IT Specialists

Supportwave is your go-to solution for outsourcing outsourced IT Specialist resources.

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Tier 1 Support

Tier 1 support represents the initial point of contact for end users seeking assistance. These support professionals possess foundational knowledge and skills to handle basic troubleshooting and provide general guidance. They address common user issues, such as password resets, software installations, and basic hardware troubleshooting.

Tier 2 Support

Tier 2 support professionals possess a deeper level of technical expertise. They handle more complex issues that require specialized knowledge in specific systems or applications. These professionals have a broader understanding of the organization's IT infrastructure and can diagnose and resolve more advanced problems that may arise.

Tier 3 Support

Tier 3 support involves highly skilled specialists who have in-depth knowledge and expertise in specific areas. These professionals handle complex and critical issues that require specialized technical know-how. They work closely with vendors, perform advanced troubleshooting, conduct system and software upgrades, and address intricate network or server-related problems.

System Admins

System administrators are responsible for managing and maintaining the organization's IT systems and infrastructure. They possess a comprehensive understanding of operating systems, network configurations, security protocols, and system optimization. They handle tasks such as server administration, user management, system backups, and software updates.

Network Engineers

Network engineers focus on the design, implementation, and management of an organization's network infrastructure. They possess expertise in networking protocols, security, and routing. Network engineers configure and maintain network devices, troubleshoot connectivity issues, monitor network performance, and ensure efficient data transmission.

Security Specialists

Security specialists focus on safeguarding the organization's data, systems, and networks against cyber threats. They possess extensive knowledge of cybersecurity best practices, encryption, firewalls, and intrusion detection systems. These specialists implement security measures, perform vulnerability assessments, investigate security incidents, and ensure compliance with data protection regulations.

Database Admins

Database administrators are responsible for managing and optimizing the organization's databases. They handle tasks such as database design, installation, configuration, and performance tuning. Database administrators ensure data integrity, implement backup and recovery procedures, and provide support for database-related issues.

Project Managers

Project managers oversee IT projects from initiation to completion. They possess strong organizational and leadership skills, ensuring projects are delivered within budget and on schedule. Project managers collaborate with various teams and stakeholders, define project objectives, allocate resources, and manage project risks.

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