24/7 Remote and On-Site IT support
Trust Supportwave to enhance your IT services and increase productivity with our easy-to-use platform.
Your IT support partner, providing quality IT specialists on-demand
We deliver tailored IT solutions, including local and global technical skills, remote and on-site. Beat the tech talent shortage and access on-demand IT professionals within a few minutes or outsourced engineers and help desk services provided within days.Contact Us
Built by technical people to provide access to IT specialists
As technical experts driven by a passion for making a difference, we are dedicated to revolutionizing IT services and driving efficient, optimised services, delivering IT seamlessly for businesses.
Talk to our team
Outsourced IT Specialists
and Help Desk Solutions
Revolutionize your IT operations with Supportwave. Whether it's on-demand, remote, on-site or outsourced resources, we have you covered.Book a Meeting
The top 3% of IT specialists at your fingertips
No matter what your IT needs are, we have the resources ready and waiting to assist you.
Our IT Specialists are verified & field tested
Let's explore some of the many roles we provide
Tier 1 support represents the initial point of contact for end users seeking assistance. These support professionals possess foundational knowledge and skills to handle basic troubleshooting and provide general guidance. They address common user issues, such as password resets, software installations, and basic hardware troubleshooting.
Tier 2 support professionals possess a deeper level of technical expertise. They handle more complex issues that require specialized knowledge in specific systems or applications. These professionals have a broader understanding of the organization's IT infrastructure and can diagnose and resolve more advanced problems that may arise.
Tier 3 support involves highly skilled specialists who have in-depth knowledge and expertise in specific areas. These professionals handle complex and critical issues that require specialized technical know-how. They work closely with vendors, perform advanced troubleshooting, conduct system and software upgrades, and address intricate network or server-related problems.
System administrators are responsible for managing and maintaining the organization's IT systems and infrastructure. They possess a comprehensive understanding of operating systems, network configurations, security protocols, and system optimization. They handle tasks such as server administration, user management, system backups, and software updates.
Network engineers focus on the design, implementation, and management of an organization's network infrastructure. They possess expertise in networking protocols, security, and routing. Network engineers configure and maintain network devices, troubleshoot connectivity issues, monitor network performance, and ensure efficient data transmission.
Security specialists focus on safeguarding the organization's data, systems, and networks against cyber threats. They possess extensive knowledge of cybersecurity best practices, encryption, firewalls, and intrusion detection systems. These specialists implement security measures, perform vulnerability assessments, investigate security incidents, and ensure compliance with data protection regulations.
Database administrators are responsible for managing and optimizing the organization's databases. They handle tasks such as database design, installation, configuration, and performance tuning. Database administrators ensure data integrity, implement backup and recovery procedures, and provide support for database-related issues.
Project managers oversee IT projects from initiation to completion. They possess strong organizational and leadership skills, ensuring projects are delivered within budget and on schedule. Project managers collaborate with various teams and stakeholders, define project objectives, allocate resources, and manage project risks.