Full-Time Embedded IT Engineers

Problem:

Following a merger and acquisition, our client faced an urgent need to scale their Senior IT team to effectively manage their expanded infrastructure and provide support to 600 users. The internal team was overstretched and unable to cope with the increased demand, risking potential service disruptions and inefficiencies after they lost access to their old support team at the last minute.

Solution:

Supportwave provided 3 full-time outsourced engineers, specifically selected for their expertise and ability to integrate seamlessly with the client's existing IT department the next day following their initial request. These engineers quickly took on critical roles, managing the infrastructure and providing user support across the newly merged entities.