FAQ's on Supportwave

How do I create an account?

How do I book an expert?

How do I book an IT Expert?

How do I schedule an appointment?

Is Supportwave available in my area?

How do I identify the expert when they get to my location?

How do I rate an expert?

How do I manage my favourite experts?

How do I view my invoice from previous call outs?

How do I view previous jobs that I have requested?

How do I connect Google and Facebook to my Supportwave account?

How do I edit and change information?

How do I add or change my profile picture?

How do I add and remove payment methods?

How do I change my password while I am logged in?

How do I verify my email address?

How do I change my email address?

How do I change my mobile number?

How do I set up Two-factor authentication (2FA)?

How do I disable Two-factor Authentication (2FA)?

Where can I view my credit amount?

What is Two-Factor Authentication?

How do I know that an email is from Supportwave?

What can I do to keep my account secure?

I can't sign into my account

I can't add a card as my payment method

I forgot my password

I can't reset my password

Problems with Two-factor authentication (2FA)

I am not getting notification on my app

When you download the app and you sign in. You will get a popup that asks you to accept notifications. If you click allow on that then you should get another one that pops up. If you don't get the second popup that asks for sharing then that means that your device hasn't synced with the notifications. If you could delete the app and then download it again, before you open it, turn off your wifi and go onto your mobile data. From there you can log into the app and then you should get both popups. If you get both then your notifications should work. You can then swap back to WiFi and it should work.
The 'allow apps to request to track' privacy setting is toggled off
The simplest explanation for not yet seeing the pop-ups boils down to an option in a user's privacy settings.

To check if that's the case, head to the Settings app and scroll down to "privacy." Clicking on "tracking" shows a screen that looks like the image below, with the option to toggle "allow apps to request to track" on or off.

If the toggle is off, apps will be prevented from sharing that device's Identifier for Advertisers, or IDFA, with other apps and companies (unless the person has previously given permission for certain apps to track them).
If none of the above solves the issue please open a support chat and we can look into the issue.
Make sure that you have notifications turned on in your app. To do this go into the Supportwave mobile app > Tap on your profile picture at the bottom right of the screen > Notifications, then make sure that Push (Mobile) is toggled on (The toggle will be pink and set to the right position)
Set your WiFi as a trusted network which should allow you to get the notifications.
The next thing you will need to try is to disable the firewall that is on your device if you have one set up. Then delete the app and before opening it again go onto mobile data and not WI-FI then open the app and accept the prompts.
If this doesn’t work, then try the following step on your device
1. -Android -> Settings > Apps > Supportwave and make sure that notifications are “Allowed”
2. -IOS -> Go to Settings > Notifications > Supportwave and make sure that the “Allow notifications” toggle is on.
Ensure that you are not on an iOS beta release and on a full release of iOS

If none of the above solves the issue please open a support chat and we can look into the issue.

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How do I create a IT expert account?

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How do I get more jobs?

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FAQ's