Local and Global Tech Resources
Our IT experts go through a
10-step onboarding process
1. Skills Select
2. Video Training
3. Skills Assessment
4. ID Verification
5. Interview & Skill Check
6. Sign Contract & NDA
7. Activate Account
8. Field Tested on Requests
9. 2nd Interview before Hiring
10. Customer Final Interview
Some of our many industry certifications
Why over 18,000 customers trust Support wave
5500+ IT Specialists
98% 5 Star Reviews
2min Response Time
Custom IT Help Desk Solutions
Your trusted partner for outsourcing IT Support Desk solutions for you and your customers. Get a tailor-made solution, built to your exact requirements, including IT support agents, telephony, software, reporting and recording delivered in 10 days.
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Book a Meeting
20-min meeting with our team who will guide you through our platform.
Our IT Specialists are verified & field tested
Let's explore some of the many roles we provide
Tier 1 support represents the initial point of contact for end users seeking assistance. These support professionals possess foundational knowledge and skills to handle basic troubleshooting and provide general guidance. They address common user issues, such as password resets, software installations, and basic hardware troubleshooting. Contact Support wave for more information.
Tier 2 support professionals possess a deeper level of technical expertise. They handle more complex issues that require specialized knowledge in specific systems or applications. These professionals have a broader understanding of the organization's IT infrastructure and can diagnose and resolve more advanced problems that may arise.
Tier 3 support involves highly skilled specialists who have in-depth knowledge and expertise in specific areas. These professionals handle complex and critical issues that require specialized technical know-how. They work closely with vendors, perform advanced troubleshooting, conduct system and software upgrades, and address intricate network or server-related problems.
System administrators are responsible for managing and maintaining the organization's IT systems and infrastructure. They possess a comprehensive understanding of operating systems, network configurations, security protocols, and system optimization. They handle tasks such as server administration, user management, system backups, and software updates.
Network engineers focus on the design, implementation, and management of an organization's network infrastructure. They possess expertise in networking protocols, security, and routing. Network engineers configure and maintain network devices, troubleshoot connectivity issues, monitor network performance, and ensure efficient data transmission.
Security specialists focus on safeguarding the organization's data, systems, and networks against cyber threats. They possess extensive knowledge of cybersecurity best practices, encryption, firewalls, and intrusion detection systems. These specialists implement security measures, perform vulnerability assessments, investigate security incidents, and ensure compliance with data protection regulations.
Database administrators are responsible for managing and optimizing the organization's databases. They handle tasks such as database design, installation, configuration, and performance tuning. Database administrators ensure data integrity, implement backup and recovery procedures, and provide support for database-related issues.
Project managers oversee IT projects from initiation to completion. They possess strong organizational and leadership skills, ensuring projects are delivered within budget and on schedule. Project managers collaborate with various teams and stakeholders, define project objectives, allocate resources, and manage project risks. Contact Support wave for more information.