Case Studies

Discover how Supportwave transformed a crypto-fintech company's development team in just 48 hours, overcoming major recruitment challenges and driving immediate results. Dive into the full story to see how swift talent acquisition can make a difference.

Explore how a company turned around its end-user support experience by ditching an ineffective MSP in the US, and adopting Supportwave’s tailored helpdesk solution that met their needs.

Discover how Supportwave helped a global retail brand complete a complex POS rollout across Europe by deploying skilled engineers and streamlining communication.

Discover how Supportwave created a cost-saving model by analysing ticket volume, expertise levels, and support structure. This allowed the customer to reallocate resources effectively, improving service quality while reducing costs.

Discover how a global managed service provider overcame resource constraints by deploying Supportwave’s on-site engineering teams to meet project SLAs for their customers, supporting critical software and hardware upgrades. Read the full case study.